Forgot to Schedule Cleaning for Your Airbnb? Do Not Fret, Do This!
Has it occurred that, for some obscure intention of the mind, you forgot to schedule to have your Airbnb property cleaned for the arrival of new guests? Yes? Well, assure yourself you are not the first nor last Airbnb host or co-host to have gone through this. Experiencing a situation such as this, to have lost absolute control without knowing what to do, do not fret; remember that there is no problem without a solution. Note that, in such an event that this occurs, the first thing to do is to establish a dialogue with the guest who expressed the complaint, concern, or problem.
Never enter into a discussion about something that escaped your hands and is your responsibility, do not waste your time or that of the guests; you have to seek an urgent solution. Put yourself in the place of those who have arrived confidently, imagining in a vision of cleanliness that everything awaits perfectly. Meanwhile, communicate with the individuals in charge of cleaning your Airbnb property; at the same time, try to manage a cordial and respectful dialogue - your goal should be to reach an agreement with your guests, who are thus your client; this will not always yield desirable results, but nothing is lost trying. At this point, as the phrase goes, "the customer is always right."
Being so, you should handle the situation in the most professional way you can. Many will take advantage of this inconvenience and try to reap the most benefit from it. Therefore, you must ready yourself to listen to endless proposals; in the end, you and the second party will reach an agreement that favors all or, unfortunately, only one - a harsh yet realistic reality.
Do not waste time; express an apology for what happened, and offer your guests a gift card to a restaurant near the property for them to attend while the cleaning staff readies the property, and why not also give them a free night in your Airbnb, which they will immeasurably appreciate.
Some hosts and co-hosts are in luck, and by offering their sincere apology, the guests propose to leave for a couple of hours while the cleaning staff restores your property for their stay; if this happens, do not take advantage of the situation and surprise your guests with something memorable which they do not expect but will enable them to feel happy and satisfied.
Mishaps like these, arriving at an unclean property, is very uncomfortable, and not only this, it is something that, without a doubt, can affect your Airbnb rental; many people read each of the reviews of previous visitors. Recall that communication is one of the principles of this market; it remains crucial to learn, correct, and solve the problem.